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SHIPPING AND RETURN POLICY

SHIPPING

Items will be shipped via UPS or USPS, and charged the exact amount needed to ship. We don't charge handling charges or packing fees. If paying via credit card the shipping address must match the billing address, this is to protect you. Any damaged caused by the shipping company must be dealt with through UPS or USPS. We have a staff of professional packers so your item will arrive well packed!

INTERNATIONAL SHIPPING

Please call or email for international shipping of items. New Fender(R) products (and other Fender(R) owned brands) cannot be shipped outside the USA. Shipping internationally is subject to country shipping guidelines, and some items (due to large size or weight) may not be able to be shipped to your location. Used Fender (R) items can be shipped internationally. Please call or contact us for details. 

RETURNS (ON LINE)

You have 48 hours from the time you receive the item to request a return. Returns will be refunded by company check if over 500 dollars US. Customer is to pay return shipping and item must be returned in the same condition in which it was sent out to the customer. There is a 5% restocking fee on ALL returned items. This is to cover the credit card fees that we are charged, and packing materials.

RETURNS AT OUR STORE IN HOUSTON,TX

Items bought at our brick and mortar store are returnable for store credit only. No cash refunds will be given. Store credit however will never expire and is good for any item in our Houston store.